Discover the art of precision with the Knox - Nakiri Damascus Knife, a must-have for both professional chefs and passionate home cooks. This knife is designed to elevate your culinary skills, offering unmatched performance and style.

Key Features:

• VG10 Damascus Steel Blade: Expertly crafted for a razor-sharp, long-lasting edge that ensures precision with every chop.
• 190mm Blade Length: Ideal for slicing, dicing, and chopping vegetables with ease and efficiency.
• Elegant Damascus Pattern: A stunning matte finish that resists stains and corrosion, adding a touch of elegance to your kitchen.
• Ergonomic Ebony Handle: Designed with turquoise stone inlays for a comfortable grip and enhanced control, even during extended use.
• Professional Sharpness: Each blade is stone-sharpened to perfection, ensuring smooth and effortless cutting.

Why Choose the Knox Nakiri Knife?

• Superior Craftsmanship: Experience the precision of Japanese-style craftsmanship, offering balance and control with every use.
• Trusted by Chefs: Endorsed by culinary professionals for its reliability and exceptional performance.
• Satisfaction Guaranteed: Benefit from our 30-day return policy and enjoy free shipping on orders over $100 within Australia.

Transform your cooking experience with the Knox Damascus Nakiri Knife. Order now and enjoy the perfect blend of precision and elegance in your kitchen!

1. Do not attempt to cut, hit or chop frozen products or bones. The blade can chip or break.
2. Hand wash with warm water and towel dry.
3. Use a sharpening stone to maintain the sharpness of the blade.
4. Do not use a dishwasher to clean your knife.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Last updated: [25 November 2025]

Welcome to Hephais (“we”, “us”, “our”). By accessing our website (www.hephais.com.au) or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully. These terms operate alongside your rights under the Australian Consumer Law (ACL).

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1. General Information

These Terms & Conditions apply to all purchases made through our website. We reserve the right to update or modify these terms at any time. The version published on our site at the time of purchase applies to that transaction.

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2. Product Information

We aim to provide accurate product images, descriptions, and specifications. However:

• Natural materials such as wood may vary in colour or grain.

• Minor variations due to hand-finishing may occur.

• Colour may appear differently depending on screen/device.

If you have specific questions before ordering, please contact us at info@hephais.com,au.

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3. Orders & Payment

By placing an order, you confirm:

• All submitted information is accurate

• You are authorised to use the payment method

• You understand orders may be cancelled if fraud is suspected

Payment methods accepted are shown at checkout.

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4. Shipping Policy

4.1 Dispatch

Orders are generally dispatched within 1–3 business days, except for pre-order items or unexpected delays.

4.2 Pre-Orders

Pre-order dates are estimates. Delays related to manufacturing or customs do not qualify for cancellation unless the delay is unreasonable under ACL guidelines.

4.3 Delivery

Delivery timeframes depend on the courier. We are not responsible for delays once the parcel has been dispatched.

4.4 Incorrect Address

Customers are responsible for entering accurate shipping details. Parcels returned due to incorrect or incomplete addresses may incur re-delivery fees.

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5. 30-Day Return Policy

We offer a 30-day return policy from the date of delivery.

To be eligible, items must be:

• In the same condition as received

• Unused, unsharpened, uninstalled

• In original packaging with all accessories

• Accompanied by proof of purchase

5.1 How to Start a Return

Email info@hephais.com.au before sending anything back.
Items returned without prior approval will not be accepted.

5.2 Return Shipping

Customers are responsible for return shipping costs.

• A prepaid return label ($6–$15) can be provided and deducted from refund or store credit.

Shipping costs (original shipping + return shipping) are non-refundable.

5.3 Condition Inspection

Returns are accepted for inspection only.
Items showing:

• Signs of use

• Wear

• Sharpening or honing

• Damage

• Cleaning attempts

• Installation

• Code changes (knife cases)

• Missing parts or packaging

may incur a 15–30% restocking fee or be rejected.

5.4 Non-Returnable Items

We cannot accept returns on:

• Sale items

• Gift cards

• Custom or personalised items

• Hazardous materials

• Perishable goods

• Personal care items

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6. Exchanges

To exchange an item:

1. Submit a return request

2. Return the item for approval

3. Once approved, place a new order

We cannot reserve replacements until the return is approved.

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7. 3-Year Warranty (Product Fault Only)

Hephais products are covered by a 3-year limited warranty from the date of purchase.

This warranty covers manufacturing defects only, such as:

• Handle separation

• Structural blade defects

• Severe resin failure

• Faulty locking mechanisms (knife cases)

7.1 What the Warranty Does NOT Cover

The warranty does not apply to:

• Normal wear

• Dullness from use

• Improper sharpening

• Rust caused by improper care

• Accidental damage

• Damage from dishwashers

• Dropping, impact, or misuse

• Burn marks, chemical damage

• Commercial kitchen misuse

7.2 Warranty Claim Process

Email info@hephais.com.au with:

• Order number

• Description of the issue

• Photos or videos

• Proof of purchase

If the defect qualifies, we will repair or replace the item at our discretion.

Under ACL, major failures qualify for replacement or refund.

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8. Accidental Damage Protection (35% Discount Program)

If a customer accidentally damages their Hephais product, they are eligible for a 35% discount to replace the same item.

If the item is discontinued, they may choose a product of equal or lesser value.

This program:

• Applies once per item

• Is for replacement—not a refund

• Does not stack with other promotions

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9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential losses

• Our liability is limited to the price paid for the product

This does not limit your rights under the Australian Consumer Law.

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10. Privacy

Your personal information is handled according to our Privacy Policy.

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11. Contact Information

For returns, warranty claims, or general inquiries:
📧 info@hephais.com.au