Keep your essential kitchen tools safe, secure, and travel-ready with our durable Aluminum Chef Knife Case. Designed for professional chefs and culinary enthusiasts, this case combines protection, organization, and portability in one sleek package.
Built-in Security Lock
Prevents unauthorized access and keeps your knives safe
Holds Up to 14 Knives
Perfect for chefs who carry a full kit of blades
Customizable Foam Inserts
Protect your knives and prevent movement during transport
Removable Compartments
Easily rearrange or remove sections to fit different tools
Extra Storage in Lid
Convenient space for utensils, small accessories, or tools
Durable Aluminum Construction
Lightweight yet rugged for long-lasting use
Shoulder Strap Included
Makes carrying easy and hands-free on the go
Whether you're catering, attending culinary school, or traveling between kitchens, this chef knife case ensures your tools are organised, protected, and always within reach.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Last updated: [25 November 2025]
Welcome to Hephais (“we”, “us”, “our”). By accessing our website (www.hephais.com.au) or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully. These terms operate alongside your rights under the Australian Consumer Law (ACL).
These Terms & Conditions apply to all purchases made through our website. We reserve the right to update or modify these terms at any time. The version published on our site at the time of purchase applies to that transaction.
We aim to provide accurate product images, descriptions, and specifications. However:
Natural materials such as wood may vary in colour or grain.
Minor variations due to hand-finishing may occur.
Colour may appear differently depending on screen/device.
If you have specific questions before ordering, please contact us at info@hephais.com,au.
By placing an order, you confirm:
All submitted information is accurate
You are authorised to use the payment method
You understand orders may be cancelled if fraud is suspected
Payment methods accepted are shown at checkout.
Orders are generally dispatched within 1–3 business days, except for pre-order items or unexpected delays.
Pre-order dates are estimates. Delays related to manufacturing or customs do not qualify for cancellation unless the delay is unreasonable under ACL guidelines.
Delivery timeframes depend on the courier. We are not responsible for delays once the parcel has been dispatched.
Customers are responsible for entering accurate shipping details. Parcels returned due to incorrect or incomplete addresses may incur re-delivery fees.
We offer a 30-day return policy from the date of delivery.
To be eligible, items must be:
In the same condition as received
Unused, unsharpened, uninstalled
In original packaging with all accessories
Accompanied by proof of purchase
Email info@hephais.com.au before sending anything back.
Items returned without prior approval will not be accepted.
Customers are responsible for return shipping costs.
A prepaid return label ($6–$15) can be provided and deducted from refund or store credit.
Shipping costs (original shipping + return shipping) are non-refundable.
Returns are accepted for inspection only.
Items showing:
Signs of use
Wear
Sharpening or honing
Damage
Cleaning attempts
Installation
Code changes (knife cases)
Missing parts or packaging
may incur a 15–30% restocking fee or be rejected.
We cannot accept returns on:
Sale items
Gift cards
Custom or personalised items
Hazardous materials
Perishable goods
Personal care items
To exchange an item:
Submit a return request
Return the item for approval
Once approved, place a new order
We cannot reserve replacements until the return is approved.
Hephais products are covered by a 3-year limited warranty from the date of purchase.
This warranty covers manufacturing defects only, such as:
Handle separation
Structural blade defects
Severe resin failure
Faulty locking mechanisms (knife cases)
The warranty does not apply to:
Normal wear
Dullness from use
Improper sharpening
Rust caused by improper care
Accidental damage
Damage from dishwashers
Dropping, impact, or misuse
Burn marks, chemical damage
Commercial kitchen misuse
Email info@hephais.com.au with:
Order number
Description of the issue
Photos or videos
Proof of purchase
If the defect qualifies, we will repair or replace the item at our discretion.
Under ACL, major failures qualify for replacement or refund.
If a customer accidentally damages their Hephais product, they are eligible for a 35% discount to replace the same item.
If the item is discontinued, they may choose a product of equal or lesser value.
This program:
Applies once per item
Is for replacement—not a refund
Does not stack with other promotions
To the maximum extent permitted by law:
We are not liable for indirect or consequential losses
Our liability is limited to the price paid for the product
This does not limit your rights under the Australian Consumer Law.
Your personal information is handled according to our Privacy Policy.
For returns, warranty claims, or general inquiries:
📧 info@hephais.com.au
