Shipping Information - HEPHAIS Delivery Guide
Shipping Rates
Australia
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Free Shipping Australia-wide on orders over $100 AUD
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Standard Shipping: $10 AUD (estimated 2–8 business days)
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Express Shipping: $20 AUD (estimated 1–4 business days)
International
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International Shipping: $100 AUD (delivery timeframe varies by destination)
Dispatch Time
All orders are dispatched within 24–48 hours (business days) after payment is confirmed, unless otherwise stated (e.g., pre-orders or product pages noting different dispatch times).
Delivery Estimates
Delivery timeframes are estimates only and begin from the date your order is dispatched (not the order date). Typical delivery timeframes are:
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Australia: 3–7 business days (varies by location)
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International: 14–21 business days (varies by destination)
All orders include a tracking number so you can monitor delivery progress.
Holiday & Peak Period Delays
During high-volume periods (including Christmas, Black Friday/Cyber Week, public holidays, and major sale events), carrier networks may experience congestion. This can cause delays that are outside of our control, even when Express Shipping is selected.
Carrier Delays & Liability
We work to dispatch orders within our stated dispatch timeframe and provide tracking for every shipment. However, once your parcel is handed to the carrier, delivery is managed by the carrier.
We do not guarantee delivery by a specific date and we are not liable for delays caused by shipping carriers, customs, weather events, or other circumstances outside of our control.
Express Shipping (No Refund for Late Delivery)
Express Shipping is a paid carrier service intended to prioritise delivery speed. However, delivery timeframes remain estimates and can be impacted by carrier network delays.
Express Shipping fees are non-refundable if a parcel does not arrive within the estimated delivery window, including where delivery is delayed during holiday/peak periods. This is because the express service fee is charged by the carrier at the time of dispatch and is incurred once the parcel is shipped.
Missing or Stalled Deliveries
If your tracking shows no movement for an extended period, or your parcel has not arrived within a reasonable timeframe, please contact us at info@hephais.com.au with your order number. We will assist by lodging an enquiry with the carrier and following up where applicable.