Carry your blades with confidence. In style.

Whether you're heading into a busy kitchen service, prepping at a demo, or transporting your tools between venues — the HEPHAIS Leather Knife Roll Bag (10 Pockets) is built to keep your equipment safe, organised and sharp.

Crafted from premium full-grain cow leather, this roll develops a beautiful patina with age and wears better than any budget synthetic alternative. We didn’t cut corners — you can tell from the reinforced stitching, heavy-duty buckles and tailored padding.

Key benefits:

• Holds up to 10 knives and tools, with each slot reinforced and padded to protect blade edges and prevent contact.

• Fits blades up to approximately 43 cm in length, so it accommodates full-size chef’s knives and specialty tools.

• A roomy side compartment keeps essential accessories like thermometers, peelers, tweezers or small gear within easy reach.

• Choose your carry style: the detachable and adjustable shoulder-strap makes this bag work-ready; the integrated top-handle gives a sleek alternative.

• Classic professional design — available in Gray and Brown — blends with premium kitchens and looks at home outside of work too.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Last updated: [25 November 2025]

Welcome to Hephais (“we”, “us”, “our”). By accessing our website (www.hephais.com.au) or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully. These terms operate alongside your rights under the Australian Consumer Law (ACL).

1. General Information

These Terms & Conditions apply to all purchases made through our website. We reserve the right to update or modify these terms at any time. The version published on our site at the time of purchase applies to that transaction.

2. Product Information

We aim to provide accurate product images, descriptions, and specifications. However:

• Natural materials such as wood may vary in colour or grain.

• Minor variations due to hand-finishing may occur.

• Colour may appear differently depending on screen/device.

If you have specific questions before ordering, please contact us at info@hephais.com,au.

3. Orders & Payment

By placing an order, you confirm:

• All submitted information is accurate

• You are authorised to use the payment method

• You understand orders may be cancelled if fraud is suspected

Payment methods accepted are shown at checkout.

4. Shipping Policy

4.1 Dispatch

Orders are generally dispatched within 1–3 business days, except for pre-order items or unexpected delays.

4.2 Pre-Orders

Pre-order dates are estimates. Delays related to manufacturing or customs do not qualify for cancellation unless the delay is unreasonable under ACL guidelines.

4.3 Delivery

Delivery timeframes depend on the courier. We are not responsible for delays once the parcel has been dispatched.

4.4 Incorrect Address

Customers are responsible for entering accurate shipping details. Parcels returned due to incorrect or incomplete addresses may incur re-delivery fees.

5. 30-Day Return Policy

We offer a 30-day return policy from the date of delivery.

To be eligible, items must be:

• In the same condition as received

• Unused, unsharpened, uninstalled

• In original packaging with all accessories

• Accompanied by proof of purchase

5.1 How to Start a Return

Email info@hephais.com.au before sending anything back.
Items returned without prior approval will not be accepted.

5.2 Return Shipping

Customers are responsible for return shipping costs.

• A prepaid return label ($6–$15) can be provided and deducted from refund or store credit.

Shipping costs (original shipping + return shipping) are non-refundable.

5.3 Condition Inspection

Returns are accepted for inspection only.
Items showing:

• Signs of use

• Wear

• Sharpening or honing

• Damage

• Cleaning attempts

• Installation

• Code changes (knife cases)

• Missing parts or packaging

may incur a 15–30% restocking fee or be rejected.

5.4 Non-Returnable Items

We cannot accept returns on:

• Sale items

• Gift cards

• Custom or personalised items

• Hazardous materials

• Perishable goods

• Personal care items

6. Exchanges

To exchange an item:

1. Submit a return request

2. Return the item for approval

3. Once approved, place a new order

We cannot reserve replacements until the return is approved.

7. 3-Year Warranty (Product Fault Only)

Hephais products are covered by a 3-year limited warranty from the date of purchase.

This warranty covers manufacturing defects only, such as:

• Handle separation

• Structural blade defects

• Severe resin failure

• Faulty locking mechanisms (knife cases)

7.1 What the Warranty Does NOT Cover

The warranty does not apply to:

• Normal wear

• Dullness from use

• Improper sharpening

• Rust caused by improper care

• Accidental damage

• Damage from dishwashers

• Dropping, impact, or misuse

• Burn marks, chemical damage

• Commercial kitchen misuse

7.2 Warranty Claim Process

Email info@hephais.com.au with:

• Order number

• Description of the issue

• Photos or videos

• Proof of purchase

If the defect qualifies, we will repair or replace the item at our discretion.

Under ACL, major failures qualify for replacement or refund.

8. Accidental Damage Protection (35% Discount Program)

If a customer accidentally damages their Hephais product, they are eligible for a 35% discount to replace the same item.

If the item is discontinued, they may choose a product of equal or lesser value.

This program:

• Applies once per item

• Is for replacement—not a refund

• Does not stack with other promotions

9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential losses

• Our liability is limited to the price paid for the product

This does not limit your rights under the Australian Consumer Law.

10. Privacy

Your personal information is handled according to our Privacy Policy.

11. Contact Information

For returns, warranty claims, or general inquiries:
📧 info@hephais.com.au